FAQs

Frequently Asked Questions (FAQ)

Welcome to the Velzir section!
We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.

GENERAL QUESTIONS

Q: What is Velzir?

A: Velzir is an online store specializing in stylish handbags and shoulder bags. Our collection combines modern elegance with practical design, making our bags perfect for daily use and special occasions.

Q: What materials are your bags made from?

A: Our bags are crafted using high-quality materials such as durable leather and carefully selected fabric linings, designed to offer style, comfort, and long-lasting use.

Q: How can I contact Velzir customer support?

A: You can contact our support team through the Contact Us page on our website, or by reaching out via support@velzir.shop.

ORDERING AND SHIPPING

Q: How do I place an order on Velzir?

A: Simply browse our website, choose your preferred handbag or shoulder bag, and proceed to checkout. Follow the secure checkout steps to complete your order.

Q: When will my order be shipped?

  • Handling Time: Orders are processed within 1–2 business days (Monday–Friday).
  • Transit Time: Delivery usually takes 4–6 business days (Monday–Friday).
  • Order Cut-Off Time: Orders placed after 5:00 PM EST will be processed the next business day.
  • Total Delivery Time: Typically 5–8 business days including processing and shipping

Q: What are the shipping costs?

A: We offer FREE shipping on all orders. No shipping charges – delivered to your doorstep at zero cost.

Q: Can I track my order?

A: Yes! Once your order ships, you can track it using our "Track Your Order" page for real-time updates.

Q: What payment methods does Velzir accept?

A: We accept secure payment methods including:

  • PayPal
  • Venmo
RETURNS AND EXCHANGES

Q: What is the Velzir return policy?

A: We offer a 30-day hassle-free return policy. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order. Please visit our Return Policy page for full details.

Q: How do I initiate a return or exchange?

A: To start a return or exchange, contact us through the Contact Us page or email support@velzir.shop with your order details.

OTHER QUESTIONS

Q: Can I change my shipping address after placing an order?

A: Yes — if your order has not yet been shipped. Please contact us immediately after placing your order. Once dispatched, address changes cannot be made.

Q: Do you offer gift cards?

A: Currently, we do not offer gift cards, but we plan to introduce them soon. Stay updated by checking our website regularly.

Business Information